Refund and Returns Policy

We want you to love your yarn, fiber, and Folklore Fiber Goodies!!

Return Policies & Procedures

Returns and refunds must be processed within 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also retain the original packaging/label.

Class/instruction fees are fully refundable up to 48 hours prior to the day of the class. Class fees are eligible for a partial refund up to 24 hours before the class. Less than 24-hour cancellations cannot be refunded.

Ope!! There are som non-returnable items:

Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and processed, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Items purchased on-sale are non-returnable and non-refundable! If you are not happy with your purchase, please contact as and we will do our best to work with you on a solution.

Exchanges

Exchanges are possible! Communication is key, so send us an email at folklorefiber@gmail.com to explain your situation and we will work with you to arrange an exchange where appropriate.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 7932 Steward Ln Colorado Springs, CO, 80922

You are responsible for paying for your own shipping costs for return items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.